Vincent
Customer-service operator. Four points of view, one character substrate.
One persona. Four deployments on the same substrate:
agent_caller: on a live customer call.coach_junior: in a junior agent's ear during a live call.supervisor_debrief: post-call debrief with the agent.qa_scorer: scoring the call against compliance rules.
Status: Phase 1 shipped. JSON endpoint live at /api/vincent/respond. Voice loop in Phase 3.